Here is a list of our most frequently asked questions when people are considering booking our rooms for photo and video shoots. If your question isn't listed or you need more information, please don't hesitate to contact us for details.


Booking questions

how do I inquire about booking a shoot?

We have you fill out an initial meeting request form and our Concierge will be in touch to set up a tour or discuss the details of your meeting with you over the phone.

WHEN ARE THE ROOMS AVAILABLE?

We're happy to accommodate your shooting schedule during our regular business hours, as well as extended hours at an alternate rate.

Our private rooms (The Hemingway Room and The Commodore Room) are available Monday-Friday, 8am-5pm. Our common areas and The Parlour Room are typically only available outside of regular business hours.

Why can't I do a shoot in the common areas during business hours?

During the day our space is used for our coworking clients therefore we must respect their need for quiet and minimal disruptions.

IS THERE A MINIMUM BOOKING TIME?

All hourly rentals have a minimum booking time of 2-4 hours depending on room type, and day and time of your shoot. Contact us for more details.  

What if I'd like to book multiple rooms?

Based on availability, that can usually be arranged - just let us know your requests when you inquire about the space.

WHAT IF I NEED TO CANCEL MY booking?

Our cancellation policy is the following: 

If booking within 10 days, cancellation before 7 days grants a 100% refund. With cancellation after 7 days up to 3 days prior, 50% of the booking fee will be charged. A cancellation less than 72 hours prior to your shoot start-time, 100% of the booking fee will be charged.

If booking in advance of 10 days, for our large rooms, The Hemingway Room and The Parlour Room, we require a non-refundable 50% deposit with 100% due 30 days prior to your event. No refunds are given less than 30 days prior to your shoot.

CAN WE DROP OFF OUR EQUIPMENT EARLY/PICK IT UP LATER?

We may be able to accommodate this if agreed to in advance but for the most part we are unable to store excess equipment due to space constraints.

CAN OUR PHOTOGRAPHER COME IN BEFOREHAND TO SCOUT THE LOCATION?

Sure! Just please book an appointment in advance with our Concierge.


PAYMENT QUESTIONS

WHAT ARE THE RENTAL COSTS?

If you are booking the space within 10 days of your shoot, the rate ranges from $20-$100 during business hours (8am-5pm M-F) or $25-$125/hr for extended hours (evenings and weekends).

If you need to book in advance of 10 days, we will require the full or half day rate for the particular room you are renting. Contact us for more details.

If you plan to become a repeat client, you may be interested in one of our membership options as Commoners receive up to 30% off room rentals.

HOW DO I PAY FOR MY ROOM?

We will send you an invoice that you can pay online via credit card. If you are a member we will just invoice you directly to your account - no fuss!

How far in advance can I book?

As far as you'd like - however please note that the least expensive way to book is within 10 days of your proposed shoot, otherwise full or half day event rental rates apply to the room as opposed to hourly.

WHEN DO I PAY?

For non-members we require payment in full before confirming your room rental. For members you will pay at the end of your regular billing cycle.

IS THERE A CONTRACT?

There is nothing super formal, but we will draw up a short agreement which you can sign online so everyone is on the same page which helps to ensure the day-of runs smoothly.

IS THERE A DISCOUNT FOR BOOKING multiple shoots? 

We encourage you to check out our monthly Associate Memberships and our yearly Chamber memberships which provide an extensive discount off individual bookings throughout our collection of spaces. In addition, members receive invitations to exclusive internal events that cater to the entrepreneurial spirit. 

Is event insurance required?

Unless you have something crazy planned, event insurance is not required. We'll let you know if it is something you need to consider.


QUESTIONS ABOUT THE ROOMS

what Are the room sizes?

We have a total of almost 14,000 sq ft in which to find your perfect backdrop. In regards to our private rooms, The Hemingway Room is our largest room with 3000 square feet of open space. The Commodore Room is our next popular destination as it too can be a blank canvas for creations with 380 sq ft. The Parlour Room is 1800 sq ft.

Can we put up our own decor?

All decor must be pre-approved. Nothing can be mounted to the ceiling or walls without approval and no tacks, pins or other materials that may damage the walls, ceiling, floors or furniture may be used at any time.

Can we bring in our own lighting?

Yes but please let us know if you plan to hang anything or change the lighting currently in the room in any way.

If I book a room for a photoshoot can I also use the Common area if no one is using it?

Of course! However we ask that you get prior permission. Just let us know your vision so we can plan accordingly. The cost is the same no matter what room you are shooting in, so let us work with you to figure out the best order of locations throughout our space.

Can the COmmon spaces be completely private?

Unfortunately no. The common spaces are for the use of all of our clients. We can't guarantee complete privacy but, depending on the space, it is likely during evenings and weekends you won't be disturbed too often.

Can I move furniture around the room and/or bring furniture in from another room?

You can move furniture within the room with prior approval. We can also arrange for furniture from other areas of our space to be brought into your room/taken out of your room, but this may incur additional costs.

Can we bring in our own props/furniture?

Yes, but please let us know what you will be bringing in and when it will be delivered and picked up. Please note we do not typically allow for storage of props or furniture before or after your shoot.

Can we use your furniture?

You are welcome to use what is currently in the room. If you need furniture moved from one room to another, we have rentals fees associated.

WILL YOU SET UP THE ROOM FOR US?

Yes, our team will organize and set-up the space if you require. Additional costs may be incurred depending on the request.

IS THERE A KITCHEN?

Absolutely! We have 5 kitchens within our space, each of which are in close proximity to all of our photoshoot destinations. 


QUESTIONS ABOUT THE DAY OF THE Shoot

WILL ANYONE BE ONSITE FOR MY shoot?

Yes. Our Concierge will greet you and your guests, and will be on site for the duration of your booking.

CAN I ARRIVE PRIOR TO MY Booking TO GET SET-UP? 

Unfortunately we cannot accommodate early arrivals unless pre-arranged. All required time, including set-up and take-down, must be included in your total booking time.

DO I NEED TO CHECK-IN/out?  

Please check-in with our Concierge upon arrival, who can get you settled and introduce you to the amenities available in our space. Also, when you leave just touch base with us to let us know you are done and we can do a walk through of the space.

We have a lot of props and costumes - where can I put these during our shoot?

If you are using our common areas we ask that you respect the other people in our space and keep all of your costumes and props in one area, out of the way, and the space must remain tidy at all times. Please ask our Concierge upon arrival where you can  leave your items.

DO I NEED TO CLEAN UP?

We kindly ask that you leave the room as it was presented to you. Please return all furniture to its original place and put all garbage and recyclables in the designated bins and remove all food and empty containers and wrappers.

What if I go over my ALLOTTED time?

Please notify us 45 minutes to an hour prior to your shoot's end time if your schedule has shifted. Based on our booking calendar and staff availability, we'll determine how we can best accommodate you and your team. Additional costs will be invoiced.


FOOD AND BEVERAGE

IS COFFEE AND TEA PROVIDED?

During business hours or when staff is onsite we provide gourmet drip coffee and a selection of high-end teas sourced from our local Rosso Coffee Roasters. We also serve specialty on-demand coffees - such as lattes and cappuccinos.

DO WE PROVIDE CATERING?

We would be happy to arrange breakfast, snacks and lunch through one of our preferred caterers. Contact our Concierge to discuss the food & beverage options available.

CAN I BRING IN MY OWN FOOD?

Certainly! Just let us know your plans. If you are bringing in catering we will make sure we greet your preferred vendor and guide them to your space when they arrive.

CAN I SERVE ALCOHOL?

We aren't currently licensed (but we are working on it!), therefore you are welcome to indulge with some bubbly but you will require a liquor license. Please contact us for details.